Privacy Policy

Welcome to KeynetAI. This policy underscores our commitment to maintaining your privacy when you interact with our services and website.

How KeynetAI Safeguards Your Data

Your trust is paramount to us. That’s why KeynetAI takes strong measures against unauthorized access, unwanted disclosure, misuse, loss, and unauthorized alteration of personal data. If you suspect any compromise on your data, please get in touch with our customer service or through our dedicated email.

Your Rights and Choices

You have a clear right to access, modify, or even delete your personal data that we hold. Additionally, you can object to KeynetAI processing your data or even request for data transferability. If you want to exercise these rights, please reach out to our team. To protect your privacy, we might request identification to authenticate the enquiry. Expect a response within a month’s time.

Using Cookies and Similar Technologies

For an optimal online experience, KeynetAI deploys functional, analytical, and tracking cookies. These tiny text files remain in your device’s browser upon your first website visit. While these cookies are primarily technical, ensuring our website recalls your preferences and runs smoothly, you can choose to disable them. Adjust your browser’s settings to refuse cookies or purge past stored data.

Understanding the Personal Data We Handle

Your interaction with our services lets KeynetAI process particular personal data, mainly contact details. This data, such as names and company emails, helps us serve you better. Especially when you actively offer this data, like when you enlist our online services.

The Rationale Behind Processing Your Data

Here’s why KeynetAI might process your data:

  1. Fulfilling our service obligations to you or your organisation.
  2. Contacting you, either through phone or email, for service-related matters.
  3. Keeping you updated about tweaks in our service or product offerings.
  4. Giving you the choice to set up a user account.
  5. Forwarding newsletters, promotional reports, or brochures via post.

KeynetAI only uses your personal data when we have your explicit permission, when it’s essential for fulfilling a contractual agreement with your company, or when it’s in the interest of KeynetAI’s business operations – unless it infringes upon your fundamental rights.

Client Data in an AI Consultancy Framework

In our AI consultancy realm, we handle client data with extreme caution. It’s used exclusively for the respective project’s intent. We neither recycle nor resell this data. Stored in a secure infrastructure, access to this data is restricted to specialists directly involved in the project. Once a project concludes, we adhere to the client’s preference of either returning the data or erasing it securely.

Duration of Data Storage

We do not hoard your personal data. It’s retained only for the necessary period, which for contact details, typically means 7 years post the last interaction with KeynetAI.

Data Sharing Nuances

KeynetAI never trades personal data. We’ll only share data if it’s pivotal for fulfilling our agreement with you or if there’s a legal mandate. Collaborating companies that might handle your data on our behalf sign a processing agreement, ensuring your data gets the same confidentiality and security level we promise.

Automated Decision Framework

At KeynetAI, decisions with significant human impact aren’t made through automated systems. Instead, a human touch, typically a KeynetAI team member, is always involved.

Feedback Channels and Grievances

KeynetAI values insights from clients and web visitors. We have a structured Complaint Policy in place, addressing all aspects of complaint management, from receiving to resolving, with a focus on continuous improvement.

Update and Changes to this Policy

KeynetAI might revise this policy periodically. The current version took effect on September 1, 2023.

Contact Information

Email: privacy@keynetai.com