Call Centre : AI-powered solution to optimise the customer journey

Call Centre : AI-powered solution to optimise the customer journey

A solution tracked customer events on the web platforms and suggested relevant products or services based on their journey

We introduced an AI-powered solution that optimised call routing and enhanced website engagement, revolutionising the customer experience. By leveraging machine learning algorithms, we created scalable scripts that efficiently routed customers to the best agent, resulting in significant time and cost savings for our call centre. Additionally, we implemented an AI-powered solution that tracked customer events on our website and suggested relevant products or services based on their journey. 

By processing large amounts of data and analysing customer behaviour, our solution provided personalised recommendations to each customer, resulting in higher engagement and conversion rates. We committed to leveraging cutting-edge technology to enhance our customer experience and provide unparalleled service to the client.

Problem statement:
The problem addressed in this case study is the need for an efficient call routing system and enhanced website engagement to improve the customer experience.

Solution:
The solution presented in this case study involves introducing an AI-powered solution that optimised call routing and enhanced website engagement. Machine learning algorithms were leveraged to create scalable scripts that efficiently routed customers to the best agent, resulting in significant time and cost savings for the call centre. Additionally, an AI-powered solution was implemented to track customer events on the website and suggest relevant products or services based on their journey. By processing large amounts of data and analysing customer behaviour, the solution provided personalised recommendations to each customer, resulting in higher engagement and conversion rates. The commitment to leveraging cutting-edge technology to enhance the customer experience and provide unparalleled service to the client led to the development of this AI-powered solution in the call centre industry.

Project Tasks

  • Improve Customer Satisfaction

    Development of AI driven solution to improve call centre customer satisfaction score (CSAT).

  • Personalised Recommendations

    Development of AI powered recommendations model resulting in higher engagement and conversion rates.

  • Scalable Platform

    Development of scalable solution to handle large throughput of customer enquiries.

Project Details

Development of AI driven solution to improve call centre customer satisfaction score (CSAT). Development of AI powered recommendations model resulting in higher engagement and conversion rates. Development of scalable solution to handle large throughput of customer enquiries.

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Let’s Talk About Your Project

With vast experience in harnessing the latest AI technologies in crafting solutions, we would value a conversation with you about your business and how Keynet AI may guide you through your AI education and implementation journey.